Product RecallUpdated 2 months ago
Power Cube S6 Product Recall
Voomy has determined that the Voomy Power Cube S6 does not fully comply with European safety standards. The power sockets are equipped with internal shutters (small protective flaps) designed to prevent fingers or objects from coming into contact with live electrical parts. In this product, these shutters do not provide sufficient protection, which means live parts may be accessible, posing a risk of electric shock.
In addition, the material used has insufficient heat resistance, which may lead to a risk of fire during use.
Your safety is our highest priority. As a precaution, we are therefore recalling this product.
We take this situation very seriously and are in close consultation with the relevant authorities.
Which product is affected?
- Product: Voomy Power Cube S6 models
- Model numbers: VS0611, VS0612, VS0621, VS0622, VS0651, VS0652, VS6311
- Sold via: Amazon, Bol.com, Voomy.com
The model number can be found on the underside of the product.
What should you do?
- Stop using the Voomy Power Cube S6 immediately.
- Remove all plugs from the product and store it safely, out of reach of children.
- Register via the form below. We will arrange a full refund or a replacement product.
https://airtable.com/appWz8GFcf9KKTNO5/pagwxMPN1j9Atv2Y4/form
What information do you need?
When completing the form, please have the following information ready:
- Your order number or proof of purchase
- Your contact details
What happens next?
After submitting the form, you will receive a confirmation with further instructions within 10 working days.
Frequently Asked Questions
Is my product dangerous?
The risk during normal use is limited. This recall is a precautionary measure. However, we strongly advise you not to use the product until it has been replaced or returned.
I purchased the product on Amazon. Do I need to return it there?
No. Please register via the form on this page. We will handle everything directly with you, regardless of where the product was purchased.
I own another Voomy product. Is it also affected by this recall?
No. This recall applies only to the Voomy Power Cube S6 models. All other Voomy products can continue to be used as normal.